Hi, like everyone I have a classic case here too.
I was travelling from US to India via Doha. dated 5th Dec 2009.
RDU-JFK-DOH-MUM.
Qatar airways delayed m luggage. I did a complaint PIR at Mumbai airport.
and because the ground staff was disorganized and they did not have the papers to fill up process took long and I missed my next connecting flight.
Got a interim relief of 100 USD after few days.
After 14 days of regular frustrating chase with Qatar team they finally delivered the baggage. But 2 most expensive things from my bag were missing/stolen. My used Sony handycam and a fossil watch worth aroung 22K INR (480 USD).
1. They are tight lipped about the missing things saying that Qatar's Doha team will decide and Mumbai team cannot do anything.
2. I have travel insurance, but since the luggage is found I cannot make a lost luggage claim. The policies about missing items from luggage are also not clear or at worst they will always get away saying that electronics are not covered in policy.
3. I am just wondering what to do next. I am following up with insurance and airlines both.
4. Process is becoming difficult as I am in US again and claims are happening in India.
Looking forward for some guidelines....I hope if KVS is reading this.