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Old Dec 23, 2009 | 10:17 pm
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Seattlenerd
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Originally Posted by hgdf
Does this always require a call to the Gold desk to rebook, or is there a way to do this entirely on the website? Also, where is this policy documented?
I actually tried to find the policy documented on the AS.com Web site and couldn't. I think it may be a soft policy, subject to change at any time. So far, though, it's real and has been for a while.

Right now, it always requires a call to the Gold desk to rebook since it's a name change as well as a ticket value re-use.
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