FlyerTalk Forums - View Single Post - Tickets Paid with DBC Compensation No Longer Earn Mileage!

Dec 23, 2009 | 9:49 pm

#6

redtailshark

Suspended

Join Date: Nov 2003

Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"

Posts: 3,386

Quote:

Originally Posted by yngdiego

Policies like this, if true, show Delta's true colors and their penny wise and pound foolish approach to customer service. Simply unbelieveable.

But it's all true... as they constantly trumpet, DL SM is :-: best in class :-:

They didn't define for whom...they think it means the RM department and their bottom line.

Remember the models of demand inelasticity that seem to drive every decision that SM makes? Here's another doozy. It would bother me a lot more if I had paid itins on DL. Soon, even the most ardent defenders of DL will run out of room regarding SM.