FlyerTalk Forums - View Single Post - MVPG canceling a flight booked for someone else...

Dec 23, 2009 | 4:21 pm

#5

Seattlenerd

Join Date: Dec 2004

Location: BLI

Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite

Posts: 3,361

Quote:

Originally Posted by amimac

Thanks to both of you for this advice. I had called the MVPG desk earlier and they told me it wasn't possible to do this. But that just felt like the wrong answer so I thought I'd try FT before doing the re-dial trick.

It's troubling that some on the Gold desk are giving out bad information. I had a similar situation with a CSR when canceling a ticket for a spouse 10 days ago and had to speak to a supervisor, who knew about the policy for MVP Golds.

I hadn't run into this lack of knowledge on the MVP Gold desk before, at least not as reported by several people here lately. I wonder if they're training new staff or having non-Gold desk CSRs handle overflow calls in the holiday peak.

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