Originally Posted by
SS255
If I recall correctly, the old US did have a formal Consumer Advisory Board, but that went away with the merger.
That is true.
Originally Posted by
SS255
Art234 traveled to PHX on his own time and his own dime to meet with US management, He was asked to provide names of customers whom Customer Relations could solicit for feedback. I don't recall exactly how many names he provided, but it was far more than Tempe even requested. Art followed up with each person whose name he submitted, and not one was ever contacted by US.
Tempe asked for 10, IIRC, and Art234 provided about 60. None of them were ever contacted by Tempe.