Originally Posted by
TrojanHorse
just to counter your comment on the Hyatt refund.. I had a Saturday night reservation which I could not get to.. it was after the CX period.. it took a 2 minute call to the FD on SUNDAY after I forgot to call the day before when flight was CX'd.. and they said I was charged as a no show.. but they would reverse it and this morning that credit appeared.. way to go hyatt
That's great for you. My experience was a bit different. I called reservations late Saturday night and got transferred to the internal customer care line (not the regular customer service line which was closed at that time). The guy on that line called the property, and no one was available with authority to decide on a refund since only managers can approve refunds. He told me to cancel the second night to get back the certificate, so I agreed to do that. Later, I found out that this did not work
SS managers only are on duty from 6-11 am on weekends. I ended up missing the manager by 30 minutes on Sunday. I was told to call the GM on Monday. I did this Monday afternoon and got his voicemail. He did not return my call, so I called Tuesday afternoon and was told that they decided to adopt a full refund policy for all no shows for last Friday and Saturday due to the snow. Great, except my second night was using the free night certificate given to Hyatt diamond members. I did not get this certificate back, and I will have to go through Hyatt's customer service to get that worked out. I was charged for that first night, and I have to go back and make sure they reverse the charge.
I still stand by my personal experience with Marriott. I have gotten waivers at least 6-8 times, and it did not require nearly as much effort as my first experience with Hyatt.