FlyerTalk Forums - View Single Post - Lost baggage SAN (San Diego) to MAA (Chennai) with UA and Jet Airways (9W)
Old Dec 22, 2009 | 1:13 pm
  #3  
Mr. Bean
 
Join Date: Apr 2009
Location: 1 AU
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Posts: 2,708
Hi, welcome to FT.

It's hard to say which carrier is a fault here. If I understand the rules correctly, though, it would be 9W, since they operate the final leg, but I could be way off with that. Hopefully someone can give a more definitive answer.

Since you only have another week or so left in India by the sound of it, I would not file any complaint in India. 9W has offices in USA as they operate out of JFK/EWR. If necessary, I would wait until returning to the US.

If 9W have said they would offer you compensation, then I would keep trying with them. They should have provided a case number and tracking information for you.
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