Originally Posted by
Shuttle-Bored
I've got no issue with being turned back, but in this instance it was the particular manner in which it was done that irked (bit of a stroppy cow unfortunately - unlike the vast majority of LGW/BA staff).
They actually put it in writing (by e-mail) and copied in about 10 people on the BA management team at LGW. Confirmed that priority boarding for Gold and Silver should be offered without exception, and that the member of staff concerned had been talked to about both the priority boarding policy, and the manner in which she addressed premium passengers.
I agree that LGW are generally very good at pre-boarding (unlike LHR until recently...).
Aha, a stroppy cow - thankfully there are few of those at LGW. Though I do know of one, but she only gets like that when off duty and posting on FT
Shuttle-Bored I hope you understand I wasn't having a go at you at all.
Interesting to hear how this was addressed by management. I hope they also raised it with the TRM involved.