Originally Posted by
ijgordon
Yes, the discrepancy is that the two different airlines have two different policies, as others have pointed out.
Yes. I was referring though to the discrepancy between what others and myself have experienced (no refunds) and what the poster said (he was told it works for paid tickets).
I acknowledge the different policies and rules, and UA does not have holds and that's how they effect their "holds". Anyway, just adding my data point.