FlyerTalk Forums - View Single Post - 24-hr grace period to cancel paid but not award tickets

Dec 21, 2009 | 4:36 pm

#5

brp

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Quote:

Originally Posted by mikheil

I disagree. I have cancelled paid tickets within 24hrs of paying them and have gotten my money back.

The agent I spoke to today in trying to cancel my award did confirm that the grace period applies only for paid tickets, not awards.

I don't doubt you've had it happen- which is why I mentioned exceptions. There certainly have not been widespread reports of this being anything close to policy. The FAQ above mentions changes within 24 hours, but explicitly includes cancellations.

If this is policy, it is new and, personally, I'm wary of believing anything this different from a single report.

Cheers.