Originally Posted by
United PR
Call volumes are still driving longer wait times than we’d like, but things are improving. And of course, the more we can get people to start their planning at united.com, the fewer people we have calling in to the Reservations lines.
Sorry to nitpick... but if the on-line team would stop removing features (for example, on-line holds) some of us would not have to call in.
Anyhow, keep up the good work, I'm off to the airport.