Hi folks,



We're happy to say that – compared to Saturday and Sunday – we have limited cancellations throughout the system today. We have additional aircraft in Dulles, Los Angeles and Denver to operate extra sections. (You might see a couple of 747s in some strange places today!) We're working overtime to get people where they need to go, but still need your help spreading the word that the first place to go to check flight status, rebook or reconfirm a rebooking is at united.com/travelwaivers.



As for the voice recognition system troubles, we had a nice little chat with HAL on Saturday. As you know, the enormous call volume slowed him down a bit, but he’s been back up and running since Saturday evening (maybe he had a little hot tea with lemon). Call volumes are still driving longer wait times than we’d like, but things are improving. And of course, the more we can get people to start their planning at united.com, the fewer people we have calling in to the Reservations lines.



Please, help a poor PR person out to spread the word. Thanks!!!



UnitedPR