Originally Posted by
Andy1369
Seriously, United's ICC needs to go. Effective ASAP. US is in the process of bringing all call functions back onshore, DL has eliminated their India center (kept South Africa/Jamacia, but they aren't too bad compared to the India center). CO & AA have all call functions onshore, and I think SW & JetBlue does as well. Looks like United is the only one that still insists on having a majority of their calls outsourced to the ICC.
I am always hesitant to work with the ICC, which I get sometimes when asked to be transferred to web support. Every time I go ahead and give them a shot and only once were they unable to complete a task, and often they will go the extra mile on an issue. The accents can be a challenge, but overall my feelings against the ICC have softened. This is only in the case of web support and not during IRROP matters though.
Originally Posted by
haddon90
on the metro heading past DCA today...lines were wayyyyy out the door.
what an awful week to be traveling. yes, i know, holidays, but this storm just made things much much worse.
My gf missed her flight on 12/20 and was offered a confirmed seat on 12/25! We looked into buying a new ticket for today, and almost everything was sold out on every airline out of the East Coast, save a few $2k F or C fares here and there, but even those were limited. I know today must look crazy at most airports up and down the Atlantic.