Originally Posted by
jimrpa
I'm glad I'm not alone
By the way, I note you say "the choice of legacy DL systems"? It was my understanding that they got rid of the SkyMiles systems in favor of the WorldPerks system, hence the inability to post miles and MQMs promptly, and the horribly messed-up display of mileage on Delta.com (yes, I know that NWA.COM offers a somewhat better display - Delta used to have a VERY ORGANIZED, EASY TO USE display though!)
Keep in mind DL.com was missing a lot of features that NW (and other legacies like CO) have had for years. The more features you add the trickier it is to keep the display clean. I ding DL.com for use of flash when it doesn't need it.
Originally Posted by
jimrpa
Also, I was led to believe that the reservations systems are now being handled by the same systems that drove Northwest, which has made it slightly (not significantly) less convenient to actually find and book flights.
My understanding is the booking and reservations will be old Skool delta systems.
Originally Posted by
jimrpa
The introduction of "cart service" in BusinessElite (not universally, but on recent flights I've been on) has reduced the sense of personal service. It makes BusinessElite feel more like "premium coach" instead of the blended "first class experience at a business class price" which was the original concept of BusinessElite way back when the product was launched?
I've thought they should use the CO cart service. Which uses a fancy restaurant style open frame cart. There is definite presentation of the meal.