Originally Posted by
GrizShel
She stated they would make me AAdvantage Gold immediately (meaning on the day I start the Platinum challenge). She said all of this would be in writing, however, this is missing from the email she sent me.
This has not been the case previously, but IIRC, someone else reported this recently as well, perhaps upthread. It could be that the protocols have changed, but they're still using the old email - compare what you received to what's in the wiki.