FlyerTalk Forums - View Single Post - bogus "fees" not disclosed at time of reservation
Old Dec 18, 2009 | 11:14 am
  #3  
bedelman
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Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
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Location was XNA (Northwest Arkansas airport).

Surely we don't think an ordinary retailer can advertise a product for one price in a printed circular, then raise the price when the customer gets to the store. To me, this feels similar: Hertz's web site advertised a price and even took the extra steps of committing a name & date to the offer. We don't let retailers advertise one price, then impose another. No fine print can get a retailer out of that obligation.

At the time of pickup, the rental agency was insistent. I either accepted the extra charge, or didn't get the car.
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