It is very disheartening!! But what I can vouch for is that there is at least one Amex customer service rep that really cares and another hand full of FlyerTalkers that really care too.
^:-: The Amex rep that I've been in touch with through FlyerTalk has really gone out of her way to try to make things right.
Amex originally gave me 3,000 courtesy miles and the FlyerTalk Amex rep followed up with an additional 10,000 miles. That's a whopping 13,000 miles which I wouldn't have gotten had I not decided to post this problem on FlyerTalk. I'm still short over 7,000 miles which I still think I'm entitled to receive but I'm not as bitter as I was before. At least not towards Amex. Delta is still on top of my poop list!!!
Thank you all for your time in reading and replying to my post.
As for Delta, you guys are poop!! For those that have the time, please read the following two e-mails I received from Delta. Let me remind you that these two e-mails came from two different customer service poops. I sent a complaint towards the first e-mail I received on 11/10 and then ended up getting another e-mail from a different poop on 11/12. The two e-mails are practically identical. They must think I'm a fool!! I wonder what Delta's definition of "equally deserving" is?
From: Delta OnlineSupport <[email protected]>
Date: November 10, 2009 4:14:28 PM PST
To: nas518
Subject: Re: SkyMiles - Not Travel Related - FO (KMM29193060I120L0KM)
Dear Mr. nas518,
Thank you for contacting us through delta.com. We are sorry for the
delay in responding to your message.
While we would like to offer special consideration in cases such as
yours, we are unable to honor the many similar requests that we receive
from others in equally deserving situations. We follow a consistent
policy to ensure that we are fair to everyone who travels with us.
Accordingly, we must respectfully decline your request.
Your selection of Delta is appreciated, and we will always do our best
to merit your confidence and support.
Sincerely,
Online Customer Support Desk Poop 1
From: Delta OnlineSupport <[email protected]>
Date: November 12, 2009 10:03:51 PM PST
To: nas518
Subject: Re: SkyMiles - Not Travel Related - FO (KMM29284086I120L0KM)
Dear Mr. nas518,
Thank you for contacting us through delta.com. We are sorry for the
delay in responding to your message.
We are truly sorry you were unable to register for the promotion prior
to the expiration date, due to your unavoidable situation.
We would like to inform you that, we are unable to honor the many
similar requests that we receive from others in equally deserving
situations. We follow a consistent policy to ensure that we are fair to
everyone who travels with us. Accordingly, we must respectfully decline
your request.
Mr. nas518, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.
Sincerely,
Online Customer Support Desk Poop 2