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Thread: Interpreting Cancellation/Deposit policies
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Old Dec 16, 2009 | 5:19 pm
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peteropny
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Originally Posted by notquiteaff
I am fairly new to Hyatt and stumbled over this Cancellation and Deposit policy for an AAA room rate:


Cancellation Policy:
Cancel By 3pm Hst 48hours Prior To Arri/No Deposit

Deposit Policy:
Deposit Required By December 16, 2009. Deposit By Credit Card Required. 1 Night(S) Deposit Will Be Charged To Credit Card.


Maybe it's obvious, but I am unclear what this means. Will they refund the 1-night deposit if I cancel by the deadline they list? Is that one night deposit what I lose if I no-show or cancel after the deadline, and if I cancel in time, I get it all back?

There are other AAA room rates that don't have any deposit.
You don't say which property this is - to me this sounds like one of the resort properties - resort properties often require a deposit at the time of reservation.

I'm a bit confused by the "Cancel By 3pm Hst 48hours Prior To Arri/No Deposit" specifically the "No Deposit" part so I really don't want to give you the wrong answer - perhaps you should call GP Reservations to clarify this. Normally if it doesn't have the "No Deposit" part in there it means that you need to cancel by 2 days (by 3 PM hotel time) before your reserved night.
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