FlyerTalk Forums - View Single Post - Latest DL.bomb disaster: Confirm says "First" but booking is actually in coach
Thread: Latest DL.bomb disaster: Confirm says "First" but booking is actually in coach
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Old Dec 16, 2009 | 10:01 am
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MikeMpls
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Originally Posted by mizzou miles
How can the worlds largest airline with such an industry leading FF program have SUCH A TERRIBLE website?
It's not just the web site. The SMS rep also misquoted the price to you:

Originally Posted by mizzou miles
To make matters even worse, the agent says it will be 100K to do this itin in first.
There appear to be errors on multiple levels.
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