Originally Posted by blueslip

IBefore the entrance of CO into the Star Alliance network, I was thinking of dropping them because of my UA membership. However, this redemption experience I had with CO and UA made me decide to stick with CO and will definitely do less flying on UA. Although some CO agents made some errors that almost caused me to miss my JFK-SIN flight and the re-booking out of my preferred SQ flight to another star alliance flight, I consider these to be CO agents' learning curve while they are integrating themselves into the Star Alliance Network. In fact, they had outperformed UA agents in booking my award tickets.

Thanks Continental.