Originally Posted by biffbo

Not sure where else to post this for now....

I recently purchased a My Touch phone 1 day prior to leaving for China for 2 weeks. I did this AFTER consulting with a T-Mobile rep telling him where I was going and that I wanted to make sure the phone work there via another sim card or whatever.

I turned on the phone in China and to my surprise, it rang and I got a call from the US....it was already working. I thought..."OK, no need for the sim card etc." ..Seeing as I was not planning to use the phone much, I figured that any roaming charges would also be reasonably low.

What I did not bargain for was that simply by having my phone turned on, it was all by itself, adding up it's own data roaming charges...to the tune of OVER $3000 in the two weeks!!!!!! The default settings were set up to automatically run up my bill. Almost as if T-Mobile had boobytrapped my phone or sabotaged it to make them money.

I may have sent all of 20 emails from the phone while in China and made around 30 calls and received about 20 calls....very light use.

I have talked to several T-Mobile reps about this and they are all unsympathetic about this. I do not think that these charges are reasonable. I do not hesitate to pay for charges if they are MY charges, but these are the phones OWN charges in my opinion. At least 90% of these data roaming charges are erroneous and not because of any of MY usage. The "android" (An android is a robot[1] or synthetic organism[2] designed to look and act like a human.) seems to have a mind of it's own and now had a bill of it's own too.....

If GM sold me a car that was setup to automatically start up at 3am and run for 4 hours without me knowing it.....I bet that Judge Wopner would agree that GM would owe me for the spent gas. The DEFAULT settings for these type phones should always be set to a non-chargeable setting and ONLY ship with settings that will not alter or add too your bill....my opinion.

I now know how to manually shut off these services to avoid these bills in the future, but I was not made aware of this potential nightmare (which T-Mobile has known about since the G1 ...as I find out by internet searches about this problem) when talking to the TM rep prior to my trip to China. Knowing about this problem and not fixing it is either BAD management or a malicious billing scheme.

UGH!!!

HELP!