Originally Posted by
xcalx
I found a cheaper rate but it involved a pre-paid voucher so my claim was denied - the pre-paid voucher rate was cancellable so I thought it might be allowed.
From
T&C (your claim was for CY Phuket at Surin Beach in Thailand):
The guarantee does not apply to the following rate types:
[...] Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates) for a hotel stay outside the United States and Canada.