Originally Posted by
sbm12
Do you have elite status? That can change the coach inventory on CO metal in your favor. And if you are platinum then you get increased forward cabin inventory, too. CO will not publish that inventory into StarNet so the ANA search engine won't reflect it. And that's what the KVS tool is showing you.
Dunno why it wouldn't show on co.com. Were you signed in when searching? Did you try searching segment-by-segment rather than full itineraries? Maybe something else, too.
Good work on that front. According to CO Insider that policy has changed so you got lucky they waived it.
I am elite, and I was signed in when searching but I wasn't trying to book forward cabin inventory. I think the reason they waived the fee was because they also had to redeposit my miles and issue new tickets because I had to change my destination because the flight schedule changed by a few hours so I could no longer take the original flight because it would put me into my final destination too late. I tried searching segment by segment and full itinerary. I couldn't find availability either way.