Do you have elite status? That can change the coach inventory on CO metal in your favor. And if you are platinum then you get increased forward cabin inventory, too. CO will not publish that inventory into StarNet so the ANA search engine won't reflect it. And that's what the KVS tool is showing you.
Dunno why it wouldn't show on co.com. Were you signed in when searching? Did you try searching segment-by-segment rather than full itineraries? Maybe something else, too.
Originally Posted by
4Health
Then the agent tries to hit me with the $25 per ticket call center fee which I politely decline to pay since the rewards weren't available online. Luckily, she agreed so the fees were waived.
Good work on that front. According to
CO Insider that policy has changed so you got lucky they waived it.