Has anyone else experienced discrepancies in award availability between co.com & KVS Availability Tool & Continental telephone agents? I had been waiting patiently for weeks for award availability to show up for a flight and I had been checking diligently, sometimes 2 or 3 times daily. No go, no award Saver seats at all. Finally, I call the elite desk to find out about another flight I am on and I ask them to check the itinerary I had been trying to book. Bam! Plenty of availability on their end. While on the phone with the agent and before she booked the award ticket, I quickly check on both co.com and KVS Availability Tool and I find no availability at all. So obviously something is going on when award tickets (on CO metal) aren't showing up on co.com or KVS.

Then the agent tries to hit me with the $25 per ticket call center fee which I politely decline to pay since the rewards weren't available online. Luckily, she agreed so the fees were waived.

What's the deal with award seats being available but not "available on co.com or KVS"?