Thanks everyone!! I didn't think I'd get replies so soon. It's nice to know that there are people who care and willing to spend the time reading and replying. If only Delta and AMEX were half as kind.

I have all of the written communication on hand but I can't even get Delta/AMEX to even show interest in seeing them.

I'll give AMEX another call to see if they're willing to do anything other than to tell me to call Delta.