FlyerTalk Forums - View Single Post - AT&T ranks last in Consumer Reports mobile service survey
Old Dec 14, 2009 | 11:41 am
  #69  
LarryU
All eyes on you!
25 Years on Site
 
Join Date: Feb 2000
Location: Lake Oswego, OR
Programs: UA 1K 2MM, Marriott Lifetime Platinum, Hilton Diamond
Posts: 3,202
I found some interesting comments about AT&T's absurd proposed solution to their bandwidth issue, as reported by the "Fake Steve Jobs:"

So we set up a call with Randall this morning to discuss some of the profoundly stupid things his guy Ralph de la Vega said recently about creating incentives that would encourage people to stop using AT&T’s data network so much. Point of the talk was, when you’re lucky enough to create a smash hit product — when the stars align, and the hardware is great and the ecosystem is great and the apps are great and the whole experience is great, and everything you do just makes everything else better, and you’re totally on a roll and can do no wrong — when that happens, you do not go out and try to fck it all up by discouraging people who love your product.
Full article <warning: much profanity ensues>

Incidentally, I had a two year contract with AT&T many years ago when I was engaged in a long distance relationship that required commuting between PDX and New Jersey. The only thing worse than the poor quality and reliability of AT&T calls was the poor quality of their customer service.

As an aside, the quality of the relationship wasn't all that great either but at least I got a lot of miles for my efforts.
LarryU is offline