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Thread: Thank you for calling Amex. Mr. X/ Ms. Y speaking how may I help you?
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Old Feb 10, 2002 | 1:27 pm
  #20  
Doppy
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by BigTexasRugger:
The last names are codes. They are fake. They don't mean a **** thing except for internal tracking.</font>
So is that why whenever you call about an unresolved issue it's impossible to get in touch with the person you spoke to previously or get them in trouble if they gave you wrong information that was to your detriment?

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