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Thread: Thank you for calling Amex. Mr. X/ Ms. Y speaking how may I help you?
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Old Feb 10, 2002 | 11:53 am
  #19  
BigTexasRugger
20 Years on Site
 
Join Date: Dec 2001
Posts: 137
Since this thread has cropped up again, I'll add my $0.02. As the person that put together the disaster recovery scenarios for the call center software at AMEX, I know a little thing or too about the Mr X/Mr Y. Guess what? The last names are codes. They are fake. They don't mean a **** thing except for internal tracking.

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If A equals success, then the formula is A = X + Y + Z. X is work. Y is play. Z is keep your mouth shut. - Albert Einstein
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