Originally Posted by
hobo13
My update on usage on pre-paid rates at HP and SS:
COS SS: Staff took it and said it would be applied. Invoice showed $50 cert, but was unclear about what the CC charge would be.
Burlington, MA SS: Staff took it and said it would be applied. Invoice showed $50 cert, and reduced CC charge.
Medford, MA HP: Staff took it and said it would be applied. Invoice showed nothing of the sort. Night clerk said manager had to do it manually.
COS SS: Second stay. Denied by same staff as first stay above. This time the clerk said that he got in trouble for applying it on night 1 for us. Said that they are not allowed to take them on prepaid rates. ...????
Maybe I'll call Hyatt and fight about this. If 75% of the places are taking them, they should bring the rogue outposts in line.
Even before the Hyatt checks were available at Costco select hotels did not and would refuse Hyatt checks and gift cards on prepaid non refundable rates
In fact the Hyatt Regency San Francisco years ago was upset with me for asking at all.
They made a pretty big stink about it at check out though they did it letting me know it would be a one time exception in my lifetime. I never returned to the property as I thought the whole thing was a bit petty of them. A friendly no works fine in my book with perhaps some fair explanation
To my complete surprise the HR SF even listed a disclaimer on all prepaid reservations before booking on the website that they won’t change payment types on prepaid rates.This amendment happened just a few days after checking out. I assume it was in part due to me?
My advice where hotels choose to be helpful and cooperate enjoy their kindness and support them fully. Where they don't move on and decide if it is worth doing business with them. Hotels are clearly not required to except Hyatt Checks on prepaid rates plain and simple
Because a large number of the hotels choose to be extra flexible doesn’t mean a given hotel is wrong for refusing nor should it be debated any further if you are being fair.