Originally Posted by padirescu

You know, I love the cynicism of some people on these boards. Do you really think I was expressing my gratitude as a direct reflection of the dollar value of the gift?

Anyone ever heard of the phrase "it's the though that counts"? I'm in sales and I can tell you one thing I've learned throughout my career is that it's the little things people remember when deciding which brand / vendor / airline they choose. I'm not naive enough to think that Delta is the best airline since sliced bread, they are the best for my needs relevant to complimentary upgrades, route availability and FF benefits overall and this unexpected gift was another small indicator that my business matters and is appreciated.