Originally Posted by
IC6A
If I am right, your bulk ticket only allow one or two stop-over(s) in Hong Kong. On your last leg, you properly used all teh allowance already.If you wish to stayover in Hong Kong again, as your fare penalty, USD$150 will be collected as reissue. It is all to do with fare restrictions. Most of the return fares allow one stop over in Hong Kong.
At this moment your fare is WNZ--X HKG--JFK. If you change it to WNZ -- HKG --JFK, you have to pay the penalty.
The problem is your fare is X US fare. The Hong kong agent needs to refer the X US fare bucket to find the fare resitriction. It is common for staff to read the fare through before they can speak to you. There is nothing to do with new staff nor old staff. Even experienced staff, facing so many promotional fares in different seasons, it is nature for them to have a double check before they speak unless iyou are booked in fully fexible fare e.g. FCY... You always check before you make the change. It is unnecessary to make a fuss about staff. They are just doing their job in the correct way.
Good post, but it's wrong to my situation. I spent no stop over in HKG prior, it's a straight go to TPE from JFK via HKG. So the staff, as careful as you have given her all the doubt in the world, is wrong as well.