Actual conversation held at the front desk of the HP South Stream CLT this AM:
Mr. Sophie: "I just wanted to let you know that there are at least 12 ladybugs on the ceiling of my room".
HP Front Desk: "I'm sorry about that. We are having a huge problem with ladybugs, especially on the 6th floor. Guests have been complaining for weeks. I will give you 500 extra GP's."
Mr. Sophie: "So last night, the front desk knew there was a bug problem when they gave me the room?"
HP Front Desk: "Yes, sir. It is a problem in those rooms for all of November and December."
Mr Sophie: "May I speak to the manager, please".
HP Manager: "We have talked to Hyatt Corporate, and they have told us it is against the law in NC to kill ladybugs. There is nothing we can do."
Mr. Sophie: " I know that ladybugs are not dangerous, but I don't want them in my room. You do realize that I will never stay in this hotel again?"
HP Manager: "It only happens in November and December. The rest of the year you wouldn't have a problem."
....everyone was quite pleasant and courteous, but still......