Originally Posted by
sunrisegirl
The cuts are not good and is reflected in the little things you've mentioned - chocolates, plastic dish, etc.
However, I still think our premium product is far better than some other carriers, though I have no recent experience with AA or CX. I wonder, and I honestly don't know, but are premium fares on AA and CX comparable to those of BA on the same routes? The yield for CW fares has dropped very considerably due to all the sales, 2-4-1's, etc, hence the cutbacks.
I hope you've written to management to express your dissatisfaction.
I agree that the hard product, especially the seats are still probably one of the best worldwide, and appreciate your comment about the yield.
I worry though that too many cuts will degrade the product further, and we do notice these little things like the chocs and plastic dishes.........for those of us who pay for our own tickets it is the small things like those that distinguish one airline from another. I even remember things like the super design of the CX salt and pepper pots (sadly BA is a little paper envelope of salt and pepper).
Now I am getting picky!