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Old Dec 11, 2009 | 1:35 pm
  #4  
cordelli
In Memoriam
 
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Voted a C

Pros
  • sometimes some great room upgrades
  • free breakfast (though sometimes only the cold foods)
  • nice fluffy robe
  • never had a problem redeeming points

Cons
  • Nor 1 made nicer upgrades harder to get
  • service very inconsistant hotel to hotel
  • rates that gave points often not as good as other chains
  • benefits drying up, a couple bottles of water you need to beg for does not warrant 28 stays someplace
  • their on site customer service has degraded quite a bit recently at many properties
cordelli is offline