FlyerTalk Forums - View Single Post - Question on secondary screening, odd story
Old Dec 10, 2009 | 3:34 pm
  #9  
LessO2
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Join Date: Oct 2004
Posts: 10,034
Originally Posted by elusive1
Remember the issue is not anything except if the local staff of the airline went out of their way to make sure I was harrassed at USA immigration.

Update.......
I called the airline, spoke to the executive office. My PNR did indeed contain the entire story, including that I called them lazy. The CS supervisor basically said, yes immigration has access to all the PNR's, but if the local airline staff had their buddies at local immigration send a note ahead they would have no way to check as the local office would never admit it anyway. They took the complaint, and told me not to expect a response.

I suspect it is simply the post 9/11 version of sending the passengers bags via Bulgaria.

I don't blame them for covering their butts on your PNR. If someone is going to call them "lazy," especially a top-tier flyer, they likely sensed you were going to complain and wanted their side of the story to be heard.

The fact the CBP noted comments on your PNR is icing on the cake, and not a product of some conspiracy.

None of this would have happened had you shown up on-time. The issue is that you showed up late and got confrontational with the check-in folks, plain and simple.
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