I have no sympathy for AT&T or its previous incarnation as SBC. The old Ma Bell people have spent the entire time since the breakup attempting to reassemble the old monolith in its previous form where they had total control of the wireline last mile to every customer premise. In doing so they have spent all of their time and money on lawyers and lobbyist. Now they wakeup to discover they have total control of a dinosaur. The end result being they have never spent the amount of time or money they needed to on the wireline or wireless infrastructure. It is now coming back to them in the form of customer dissatisfaction. They did it to themselves.