avm2806

While the BRU lounge is adequate in terms of food, entertainment and ambience - the one thing I crave most after an overnight flight is a shower. They have one single shower in their lounge (this used to be exclusive for First class passengers, but once the 777's left, it became open to all - first come first serve).
Otherwise they send you to the diamond lounge, where you have to keep pushing a button to get water for more then 5 seconds - pathetic.
Given that in both directions their flights are overnight - one would think they'd figure this out.

My biggest problem with 9W is their lack of a dedicated lounge at BOM. Given the renovations and progress at MIAL, the first airlines to open their own lounges included Lufthansa, British Airways and Emirates - yet 9W still doesn't have an exclusive lounge in their own hub airport - they still rely on the pathetic Oberoi lounges (the hotels are brilliant, but not their lounges).
You can't even get free internet access (unless the free airtel service which is for anyone is working).
The last time I flew BOM-LHR on 9W in F, I was being escorted to the First class section of the oberoi lounge ( a rope with 6 chairs on one side marks this), I opted to exercise my open doors option and enjoy the brand new BA galleries - which is small my galleries standards but equiped with the works - hot buffet, showers, wifi, computers etc etc.
When my PRE enquired as to how I could access the BA lounge, I explained the benefits of BA gold to her and how they build on loyalty that way.
She was shocked and impressed and agreed that they needed their own lounge at BOM desperately. She was also quite embarrassed at her F class passenger needing to use another airlines lounge.
The BA staff whom I know there were more than welcoming and excited to have me back in, especially when they found out I was just burning my often unredemable 9W miles before jumping back into their arms again.