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Thread: DL response to CO changes?
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Old Dec 8, 2009 | 7:12 pm
  #35  
samonyc
 
Join Date: Jul 2009
Location: New York City
Programs: SkyMiles PM, Hyatt Gold Passport Platinum
Posts: 800
Originally Posted by Exiled in Express
It all depends on the customer base that DL is targeting. Are they going for the high-frequency/premium travellers or would they rather have a base that is exponentially larger composed of FOs armed with a cobranded AMEX? I would have to think the lower level is easier to recruit and maintain.
Guilty as charged. (I don't expect to be GM again after 2010, unless I switch jobs or a win a lottery.)
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