Originally Posted by
rezrez12
... Once we arrived at the lounge the staff stated that we could not use the lounge because Mexicana had their own lounge and that they do not pay the One World lounge for our access and that we should try Mexicana's lounge. ...
This is contrary to oneworld lounge access
rules for AA Sapphire passengers:
AAdvantage PlatinumŽ
Equivalent to oneworld Sapphire
Lounge access benefits: When travelling internationally* on any of the oneworld member airlines, regardless of the class of service, a Sapphire equivalent member and one guest will be welcome in any of the exclusive airline pre-flight Business Class and Frequent Flyer lounges.
* Solely North American itineraries within or between the U.S., Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Caribbean are not considered international destinations. This exception applies to AAdvantage members only and not to any other oneworld Frequent Flyer programme members.
Did the Lounge agent not know that MX is now a
oneworld carrier?