Originally Posted by gemac

I have done this also, and it is by far the best way to do it, IMO. The OW award rules are complex, and most agents don't book these much and are not as familiar with the process as I am. I have had an agent tell me that I couldn't connect twice and stopover once at LHR on the same ticket, but she put it in the way I asked her to (after warning me it wouldn't work) and of course it did. When I call, I tell the agent the award I am redeeming, and that I have all the flights I want. Takes one phone call, about 10 minutes. I find that I am better at locating flights with availability that meet my needs than the agent is, probably because I know my needs better.