Originally Posted by
badjuju
Hi Brigitte,
Go for it - there's very little effort on your part to gain additional freebies. My experience with Meeting Services have been good and sometimes better than the PLT customer service desk.
I think the 'PLT service desk' is just the regular AA call # with higher priority in terms of the queue.
I had started using the B-extraa until the one time I got up with some changes to make to an itinerary. The EXP agents kept transferring me to 'meeting services' where the experience was completely unlike the EXP aangels. So I kept hanging up and calling back in hoping to finally get an agent who could help. Wasn't getting anywhere with the meeting services reps. Finally, on the last attempt called the EXP line again and explained the situation - and begged not to be transferred. Fortunately, the agent obliged and I had my itinerary fixed in < 5 mins.
Finally, a few months ago, I got an email from AA asking to participate in a survey about the B program. I did - and offered them a completely honest feedback
.
In sum, if you're not EXP, use it by all means. If you are EXP and value the service that you experience from the EXP desk, don't. I choose to omit the b-extraa number when making a reservation.