Business ExtrAA continues to waist my time.

Here is a letter I sent to customer service.



December 8th, 2009

To whom it may concern at American Airlines:

<name redacted>, whose direct line is <number redacted> contacted me as part of an American Airlines Business ExtrAA program about signing up for one of these accounts.

<name redacted> explained that if I filled out a form of every flight I have taken in 2009 she could give me Business ExtrAA credit. <name redacted> implied since my heavy travel that it would be worth my time as my heavy travel would earn me at least 1 free flight for my efforts. <name redacted> lied to me and now is setting up my account with a lousy few hundred points. I escalated this to her manager <name redacted> who is supposedly her boss who has not yet responded to me directly a week later. When I called today to touch base with him, I was told he is unavailable for the rest of the week. <name redacted> said he emailed me but was not able to forward me any email from him.

It has been a FRUSTERATING experience dealing with Business ExtrAA that I wouldn’t recommend to anyone.

If American Airlines lived up to their word, they would honor what the agent above had said they would do, else apologize at the bare minimum in writing for their mistakes.

I am very disappointed that American Airlines would allow such a poor quality program, Business ExtrAA to be associated with their name.

David