Hopefully you managed to get the crew names. If not please do send a description and flight details along to BA. These are the type of crew BA does not need - I cannot believe someone in such a responsible position would scare passengers like that. And they should know not to talk shop in front of customers.

If we were on that flight connecting to a longhaul and if Mrs M — who is not the best flyer — had a panic attack and refused to travel on the connecting flight because of safety fears, first of all, I would bow down to her wishes, and you'd be sure I would be holding BA responsible for her lack of faith and fear. How easy would it be to get a refund? I'd certainly take it all the way.

Scare-mongering is totally unacceptable. Hopefully the staff are relieved of their positions for bringing the company into disrepute and replaced by a couple of BingBongs — it is the festive season of course, "BingBong merrily on high, he'll crew the 747" .