Thyetus, thanks for looking into this. It looks like your message needs to be spread around. Here is a portion the reply I received to a missing credit inquiry.
Dear Mr. gflowler-ord-1K [note that my name is spelled wrong]
Thank you for your recent email concerning your Starwood Preferred Guest account. I welcome this opportunity to assist you. Family and friends of Starwood Employees staying at a Starwood Friends rate who participate in Starwood Preferred Guest program may earn Starpoints on their eligible incidentals, but will not earn Starpoints for their stay. A family member or friend can earn Starpoints when paying a qualifying rate.
As your reservation was at a StarFriend rate, I cannot process your Missing Stay Claim.
The incidental Charges have been already posetd. [sic]
In closing, I was wondering if you'd mind answering a few quick questions about the service you've received today.
....
Best Regards,
R.... D.........
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide
I filled out the survey giving the person very low scores. This person needs to learn how to spell, especially the customer's name.
I answered with the following.
The Friends and Family rate is listed on spg.com and makes no mention that it is just for friends and family of an employee and that it is not eligible for stay credits.. See the hotel's 'Special Offer" page at
http://specialoffers.starwoodhotels....SOP_US_4P_1256. I made the booking in good faith I demand that I get stay credits and points.
9 minutes after I posted the above I received the following reply from another SPG rep. I am suspicious that Thyetus had somthing to do with it ^^.
Dear Mr. gfowler-ord-1k, [name spelled correctly]
Thank you for your email reply. I welcome this opportunity to assist you further.
Your stay at the Four Points by Sheraton Phoenix North on December 04, 2009 has now been re-credited with the correct amount of Starpoints.
The Platinum Amenity Starpoints for this stay will be credited back to your account within the next seven to ten days.
K... W.........
Team Lead, E-Communications
Starwood Hotels & Resorts Worldwide