Originally Posted by
MikeBOS
Honestly, I thought it was a waste of money. It did not change the likelihood of an upgrade, and did not change any planning I would do, so I'd much preferred that they spent the same money on something with more value (a points promo, training hotels on delivering benefits consistently, expanding service in some other area). For me it was a big "so what".
i have to disagree with you....while it may have not changed the likelihood of an upgrade, it took the guesswork out for the ones who received an upgrade confirmation....
most plats ask for an upgrade when they are checking in so it made no difference for those who did not receive an upgrade email....most of the plats in this situation would ask for the upgrade whether the email was sent or not....
all in all i think this was a good program & should definitely continue....