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Old Dec 5, 2009 | 10:32 pm
  #27  
sbm12
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Originally Posted by TWA Fan 1
But what CO does not have is a one-way reward feature. That is nothing more than a semantic fallacy. Sure, they'll let you book one way on your roundtrip reward, but that's not the same thing.
I agree that what they call a one-way reward has a pretty low value relative to the other rewards they offer. What I don't understand is why you are getting so worked up about it. They aren't out to get you. Or is the fact that they offer loose routing rules and free stopovers something that makes them "dupes" because they didn't catch on? They have their rules. Sure there are things that could work more in the customers' favor but overall they're pretty clear and there are a number of ways for the customers to win. Just not if you want a one-way reward. That doesn't mean the program sucks and it doesn't mean that they're out to take advantage of their customers. It just means that they don't offer one-way awards.

I'm still not clear on why you've decided to latch on to this as a great affront to the OnePass membership rolls. They've never openly advertised one way rewards or even really tried to publicize them or claim them as a feature of the program. Once when asked about them here an answer was given. I might actually be the only person who remember that post. Had I not repeated that here where would the outrage be directed?

And when taking an inventory of the various benefits of the programs out there, keep in mind that the number offering both stopover AND one-way is VERY small. Tiny. Those may be the best - and maybe not as the earning rules are different, too - but to suggest that CO is out to screw their customers because they don't offer a "true" one way reward is rather silly. Indeed, for someone who doesn't care not having to find a day with open seats for the return flight might be a nice thing to not have to spend more time on the phone dealing with. That wouldn't do much for me, but there are a lot of people out there in the world and I have no reason to believe that I know what's best for all of them.
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