Originally Posted by
trm2
if I don't get the upgrade on my next flight (a Q200 for about 25 minutes), can I claim to be unhappy and get a free drink?
I just want to follow the rules
Hey bud, it's all in how you approach me. You step on the plane with a crappy attitude blaming me for whatever happened prior, good luck. You get on the plane, and, like a mature adult talk to me like a real person with a valid complaint, acknowledging the weather is not my fault, you missing your connection is not my fault, etc, I will go more than out of my way to make sure you have a good flight
My favorite customers are the ones who feel the need to tell me how "unhappy" they are with "Continental" for things beyond any airlines' control, such as an embargo on bags (out of Acapulco, while they are screaming at their poor husband for dribbling food on his self...) or the fact that they missed their flight because they were too drunk to show up.
When I say "favorite", please, feel free to include your own sarcasm...