I just started using the KVS Tool last week and haven't had much experience with it ... but wanted to share my first real use of it.

I was chatting with a friend who was going to be traveling SFO-NRT this coming saturday and she was complaining that ticket was purchased too late and she was stuck in a E- seat (United's non-Economy Plus section) and in the middle. Ouch. And she's a 1K flyer.

When I heard that I knew there had to be another option. I loaded up the kvs tool and check availability and wouldn't you know it, the entire flights from SFO had no business class seats available. (Her company won't pay for F but will pay for C/J.) The tool did show C/J availability for the flight SFO-SEA-NRT and after telling her this info, she called the company's travel agency and got her flights switched.

Just wanted to pass along a big ^ to the team who worked on the KVS Tool. You guys rock!