I recently had a poor experience with customer service as well. I called last week to complain that I had not received my points for the double miles at supermarkets and drug stores promo from Feb 1 - April 30. The customer service agent tried to convince me that the miles were still in processing (6 weeks after the promo ended I had not received a point, when they were supposed to be posted monthly?), and then that the bonus MCI miles I received on another promo were in fact my supermarket miles. Finally, we had to go through every single eligible transaction for the period in question, including the agent checking two separate computer systems. After an hour, it was successfully resolved--but at no time did I feel that I was being treated as a valued customer. Instead, I was fighting for what I had been offered and denied--and being treated like I was trying to cheat them out of a few points! No apologies for my trouble, or the fact that it took an hour for a few hundred lousy miles (hardly an efficient use of her time or mine).

When I asked if the current double miles promo would be any better run, she claimed that I was the only person who had this problem with the previous promo.

When we were done, she had the nerve to ask if I wanted to upgrade my Blue SkyMiles Optima to Gold--for $30 and 5,000 miles more!

If only DC were accepted more widely in the US....

[This message has been edited by chalf (edited 06-07-1999).]